Hi, I’m Travis.
I work with design teams, developers and business stakeholders to make sure what gets developed is what was designed.
Case Studies
Lowe’s
Live Self-checkout Monitoring to Improve Transaction speed and reduce Theft
Created and improved on internal mobile app to empower a single front-line employee managing up to 8 self-checkout lanes to do their jobs quickly and effectively. I created solutions to help employees monitor customer assistance requests, potential theft indicators, system alerts, and operational needs in real time.
Mobile
Internal Tool
Daily App Launches
>57,000
Cart Abandonment
-8%
Designed and implemented a digital booking and calendar system to create and manage appointment, track employee schedules, and monitor employee statistics. This replaced the need to play phone-tag with customers to set up appointments, allowing both employees and customers to schedule digitally.
Lowe’s
Digitally Scheduling and Managing Kitchen Renovation Appointments
Desktop
Internal Tool
0-to-1 Design
Time Savings/Appt
26 Hrs
Stats
26 Hrs
USAA
ReDucing Auto Claim Time by Enabling Customers to Accurately Capture their Damages
Created a mobile solution that empowers customers to capture vehicle damage photos and receive accurate estimates right from their driveway. Through user research, prototyping, and real-world testing, we turned a painful third-party experience into a clearer, more efficient workflow that’s boosted completion rates and reduced support calls.
Mobile
0 to 1 Design
Customer Facing
Completion Rate
+31%
Support Calls
-14%
UX Expertise
+ Front-End Skillset
= Fantastic Products
Too often, I’ve seen poor communication lead to frustration as it feels like neither Design nor Development seems to understand the intent of the other.
As someone with formal training in Computer Science and User Experience, I leverage both skillsets to bridge the gap between Design and Development to help both Design and Development create products as a cohesive team.